Glendenning Medical Centre is a fully BULK-BILLED practice

for patients with a valid Medicare card.

Patients without a Medicare card will be required to pay privately as per the fee schedule below. When there are charges, appointment costs can vary depending on time, consultation types and procedures. Please speak to a friendly reception staff member for fees and charges related to your appointment. 

Glendenning Medical Centre is a fully BULK-BILLED practice for patients with a valid Medicare card.

Patients without a Medicare card will be required to pay privately as per the fee schedule below.

When there are charges, appointment costs can vary depending on time, consultation types and procedures. Please speak to a friendly reception staff member for fees and charges related to your

appointment.

Private Day Billing Rates Monday to Friday (9am-8pm) and Saturday till 1

Type of Attendance Patient Cost  

Level A-3 Brief Consultation,  $35  

Level B-23 Standard Consultation,(<20min) , $75

Level C-36 Long Consultation, (20min),  $125

Private After-Hours Billing Rates: After 8pm Mon –Fri, after 1pm Saturday and all Sunday

Type of Attendance Patient Cost 

Brief Consultation, Level A $50 

Standard Consultation, Level B(<20min) $80 

Long Consultation, Level C(20min) $130 

Other General Billings (additional to the Private consult)

ECG $20

Pregnancy Test $20

**Flu Shot $20

**Spirometry $30

Iron Infusion $190

**Fitness to Drive Assessment (commercial purpose)

$150 plus GST

Please note: Billing is at the instruction and discretion of the medical centre Policy and the GP; it’s not decided by the reception.

Any payment is an issue, please discuss with your GP at the end of your consultation.

Reception will be notified at the end of the consultation on what to bill.

Full payment of fees is required following your consultation. 

We accept EFTPOS, Cash, Credit cards and Amex. 

**Please note, some of our GP’s provide services which are privately billed with no rebates available**

 If you have a complaint or any other feedback (whether positive or negative, or a suggestion for improvements), we would appreciate hearing from you. 

To lodge a complaint or give feedback, you can:

• Write us to 

Patient Feedback
3 / 670 Richmond Road,Glendenning NSW 2761.

• telephone      us on 0280444555 and ask to speak to      the Practice Manager or
• email      us at info@gmcmedical.com.au  (please refer to our Email Policy).

COMPLAINTS

Glendenning Medical Centre takes complaints seriously. Upon receipt of a complaint, we will examine the complaint and investigate internal procedures. 

We will endeavour to respond to your complaint within 30 days of submission. We may need you to provide more details about the complaint in order to be able to respond properly. 

If you are not satisfied with our response to your complaint, you can contact the Health Complaint Commissioner.

Health Care Complaint Commissioner
Telephone: 1800 043 159
Web: https://www.hccc.nsw.gov.au/contact-us

Members of the public may make a notification to the Australian Health Practitioner Regulation Agency (AHPRA) about the conduct, health or performance of a practitioner or the health of a student. 

Australian Health Practitioner Regulation Agency (AHPRA)
Telephone: 1300 419 495
Web: www.ahpra.gov.au

Refer to our Privacy Policy regarding complaints relating to a privacy matter. 

LIKE US ON FACEBOOK

We regularly post updates about our Practice on our Facebook page, along with health tips and other useful information.

Click below to like us on Facebook and stay updated.

https://www.facebook.com/story.php?story_fbid=122118043682276149&id=61558284487213 

LEAVE A GOOGLE REVIEW

Jump into Google and search for our Glendenning Medical Centre to leave a review and your experience with us.

Authorised and Responsible Person: Practice Manager and Principal Doctor

Current as of: January 2025

This practice is bound by the Federal Privacy Act 1998 and National Privacy Principles, and also complies with the NSW Health Records Act 2001.

‘Personal health information’ a particular subset of personal information and can include any information collected to provide a health service.

This information includes medical details, family information, name, address, employment and other demographic data, past medical and social history, current health issues and future medical care, Medicare number, accounts details and any health information such as a medical or personal opinion about a person’s health, disability or health status.

It includes the formal medical record whether written or electronic and information held or recorded on any other medium e.g. letter, fax, or electronically or information conveyed verbally. 

Our practice has a designated person with primary responsibility for the practice’s electronic systems, computer security and adherence to protocols as outlined in our Computer Information Security policy (Refer 6.1.1). This responsibility is documented in the Contract agreement. Tasks may be delegated to others and this person works in consultation with the privacy officer. 

Our Security policies and procedures regarding the confidentiality of patient health records and information are documented and our practice team are informed about these at induction and when updates or changes occur. 

The practice team can describe how we correctly identify our patients using 3 patient identifiers, name, and date of birth, address or gender to ascertain we have the correct patient record before entering or actioning anything from that record. 

For each patient we have an individual patient health record (paper, electronic or a combination of both, “Hybrid”) containing all clinical information held by our practice relating to that patient. The Practice ensures the protection of all information contained therein. Our patient health records can be accessed by an appropriate team member when required. We also ensure information held about the patient in different records (e.g. at a residential aged care facility) is available when required. 

Doctors, allied health practitioners and all other staff and contractors associated with this Practice have a responsibility to maintain the privacy of personal health information and related financial information. The privacy of this information is every patient’s right.

The maintenance of privacy requires that any information regarding individual patients, including staff members who may be patients, may not be disclosed either verbally, in writing, in electronic form, by copying either at the Practice or outside it, during or outside work hours, except for strictly authorised use within the patient care context at the Practice or as legally directed.

There are no degrees of privacy. All patient information must be considered private and confidential, even that which is seen or heard and therefore is not to be disclosed to family, friends, staff or others without the patient’s approval. Sometimes details about a person’s medical history or other contextual information such as details of an appointment can identify them, even if no name is attached to that information. This is still considered health information and as such it must be protected under the Privacy Act 1998.

Any information given to unauthorised personnel will result in disciplinary action and possible dismissal. Each staff member is bound by his/her privacy clause contained with the employment agreement which is signed upon commencement of employment at this Practice. (Refer Section 2).

Personal health information should be kept where staff supervision is easily provided and kept out of view and access by the public e.g. not left exposed on the reception desk, in waiting room or other public areas; or left unattended in consulting or treatment rooms. 

Practice computers and servers comply with the RACGP computer security checklist and we have a sound back up system and a contingency plan to protect the practice from loss of data. (Refer 6.1.1 Computer information security) 

Care should be taken that the general public cannot see or access computer screens that display information about other individuals. To minimise this risk automated screen savers should be engaged.

Members of the practice team have different levels of access to patient health information. (Refer Section 6 Compute Information security) To protect the security of health information, GPs and other practice staff do not give their computer passwords to others in the team. 

Reception and other Practice staff should be aware that conversations in the main reception area can often be overheard in the waiting room and as such staff should avoid discussing confidential and sensitive patient information in this area. 

Whenever sensitive documentation is discarded the practice uses an appropriate method of destruction (shredding or computer drive, memory sticks etc are reformatted)

Electronic information is transmitted over the public network in an encrypted format using secure messaging software. Where medical information is sent by post the use of secure postage or a courier service is determined on a case-by-case basis. 

Incoming patient correspondence and diagnostic results are opened by a designated staff member. 

Items for collection or postage are left in a secure area not in view of the public.

Facsimile, printers and other electronic communication devices in the practice are located in areas that are only accessible to the general practitioners and other authorised staff. Faxing is point to point and will therefore usually only be transmitted to one location.

All faxes containing confidential information are sent to fax numbers after ensuring the recipient is the designated receiver.

Confidential information sent by fax has Date, Patient Name, Description and Destination recorded in a log book.

Write, “Confidential” on the fax coversheet

Check the number dialed before pressing ‘SEND’

Keep the transmission report produced by the fax as evidence that the fax was sent. Also confirm the correct fax number on the report. 

Faxes received are managed according to incoming correspondence protocols 

The practice uses a fax disclaimer notice on outgoing faxes that affiliates with the practice. 

“This facsimile transmission contains information which is confidential. This information is intended for the named recipient only. If you are not the intended recipient, please be advised that any disclosure, copying, distribution, or use of the contents of this information is strictly prohibited, and that any misdirected or improperly received information must be returned to the Practice immediately. If you have received this facsimile in error, please telephone 02 9633 7033.” 

Emails are sent via various nodes and are at risk of being intercepted. Patient information may only be sent via email if it is securely encrypted according to industry and best practice standards. 

Patient privacy and security of information is maximised during consultations by closing consulting room doors. All Examination couches, including those in the treatment room, have curtains or privacy screens. 

When, consulting, treatment room or administration office doors are closed prior to entering staff should either knock and wait for a response or alternatively contact the relevant person by internal phone or email. 

Where locks are present on individual rooms these should not be engaged except when the room is not in use

It is the doctor’s/health care professional’s responsibility to ensure that prescription paper, sample medications, medical records and related personal patient information is kept secure, if they leave the room during a consultation or whenever they are not in attendance in their consulting/treatment room. 

Our practice is considered paperless and has systems in place to protect the privacy, security, quality and integrity of the personal health information held electronically. Appropriate staff members are trained in computer security policies and procedures.

Authorised and Responsible Person: Practice Manager and Tech Support 

Q. Where is Glendenning Medical Centre located? 

A. Glendenning Medical Centre is located at 3 / 670 Richmond Road,Glendenning NSW 2761.

Click here for map location https://maps.app.goo.gl/vfCvjXsnA1JtDRJB9 

Q. How can I contact Glendenning Medical Centre?

A. You can call us on 0280444555 or email us at info@gmcmedical.com.au . If you need to send a fax, our fax is  02 8044 4566 

Q.  Is Glendenning Medical Centre a bulk-billing practice?

A. Yes. All our GP consultations are bulk-billed for patients with valid Medicare or Veterans Affair Cards. Non-Medicare patients will be charged with a consultation fee and the payment can be made by VISA/Mastercard EFTPOS. We also accept American Express and cash. 

Q. What is Zero Tolerance Policy?

Our staff are trained and dedicated to serve you and you will be treated with courtesy and respect at all times. In return, we request that our doctors, staff and nursing team are treated with the same courtesy and respect.

This medical practice has zero tolerance for abusive and/or threatening behaviour towards our team members. This includes shouting, swearing, aggressive actions, threats, inappropriate gestures and name calling. Please treat us as you would like to be treated yourself. If you are abusive or threatening, you will be required to leave the clinic and transfer your care to another practice. Refusal to leave will result in the police being called.

Q. Do I need to make an appointment to see a doctor?

A. Glendenning Medical Centre welcomes all walk-in patients. However, priority is given to patients who have pre-booked their appointments.

Q. How long are appointments and the waiting times?

While the practice is committed to scheduling appointments at realistic intervals, there may be an increased waiting time due to one of the following:

• More      complex problems than anticipated, which cannot be dealt      with within a standard appointment of 10 minutes. For this reason, we      suggest all patients book a longer consultation when they have a list of      issues.
• Unplanned      appointments: Despite the best planning, the nature of      general practice is that sometimes patients require immediate attention      and an “unplanned” appointment. We will ask for your patience or, if the      wait time would be too long or you prefer, staff will re-schedule the      appointment.
• Emergency      calls: The GP on stand-by to a nursing home or hospital may be      called in case of an emergency. In this event, staff will make every      effort to re-schedule your appointment.
• 
  

Q. What if I have an urgent medical issue?

A. If you have an urgent medical condition when you present to our clinic, our practice nurse can provide triage. However, if you have an urgent medical condition when you are at home, please call 000 immediately and ask for an ambulance.

Q. Can I get pathology testing done at the medical centre?

A. Yes, we have a pathologist available Monday, Wednesday, Friday and Saturday from 9am - 1 pm for pathology testing/ blood collection and 4Cyte pathology will pick up the samples every day.

Q. What if I require a translator?

A. A free translator service is available for non-English speaking patients. Please inform our reception staff if you need this service. This is a free service only available for Australian residents and not for tourists.

Q. Can I book a phone consultation?

A. Yes, all of our doctors are happy to offer telephone consultations. This means you can stay at home while still receiving the high-quality consultations you used to receive on your face-to-face consult. According to Medicare guidelines, we may only offer telehealth consults to patients who have had an on-site visit within the last 12 months. Please bear this in mind when booking a phone consultation, or call our friendly reception staff to discuss.

Q. What happens to the health records?

We comply with all professional and statutory privacy obligations. All information provided by you to the practice, whether to your GP or staff, is strictly confidential and will not be shared with any third party unless you request it, or sharing it is required by law.

The sharing of your health information with other health professionals will always be discussed with you first. Your information is stored securely, and all staff are trained in the management of health information and confidentiality. If you wish to access your health information, please discuss this with your doctor. For more, see our privacy policy.

Q. How will I know I have COVID-19?

 A. Most people can now use a rapid antigen test (RAT) result to confirm they are positive for COVID-19. This includes people with symptoms, people who live with someone who has COVID-19, and people who have spent a long time with, or interacted closely with someone who has COVID-19. Only some people are required to get a confirmatory PCR (nose and throat) swab.

Q. How will my COVID-19 be managed?

A. Most people with COVID-19 will have a mild illness and will recover in a few days or so, with some people having no symptoms at all.

Most symptoms can be managed with:

• bed      rest
• regular      paracetamol and ibuprofen to relieve pain and fevers
• throat      lozenges for a sore throat
• keeping      hydrated with regular sips of water.

Continue to take any medications you have been prescribed as usual. If you are unsure about continuing to take your current medication or treatment, or have any concerns about your health, call your doctor.